Last updated: March 30, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of CourseCove ("we," "us," "our"), a software-as-a-service platform available at coursecove.io. By creating an account or using any part of the Service, you ("you," "your," or "User") agree to be bound by these Terms. If you do not agree, do not use the Service.

We have written these Terms in plain language so they are easy to understand. However, they are still a legally binding contract between you and CourseCove. Please read them carefully.

1. Service Description

CourseCove is a platform designed for independent educators—including tutors, music teachers, coaches, and other instructional professionals—to manage their teaching businesses. The Service provides:

• Scheduling — tools to book, reschedule, and manage lessons and sessions.
• Client management — a centralized place to track students, contacts, and communication.
• Payments — integrated payment processing through Stripe Connect so educators can accept payments from their clients.

CourseCove is offered on a seat-based subscription model with the following tiers:

• Solo — Free ($0/month)
• Studio — $29/month
• Academy — $79/month
• Enterprise — Custom pricing

Feature availability varies by plan. We may update plan features, pricing, or tier names from time to time. Any pricing changes will be communicated with at least 30 days' notice before they take effect on your next billing cycle.

2. Beta and Pre-Release Terms

CourseCove is currently in beta. By using the Service during the beta period, you acknowledge and agree to the following:

• The Service is provided on an "as is" and "as available" basis. It may be incomplete, contain bugs, or include features that are experimental and may never be released in a final version.
• Features, functionality, user interfaces, and APIs may change, be modified, or be removed at any time without prior notice during the beta period.
• No service level agreement (SLA) is in effect during the beta. We do not guarantee any specific uptime, response time, or availability target.
• We may collect additional usage data, diagnostics, and feedback during the beta to improve the Service. This data is handled in accordance with our Privacy Policy.
• The beta period will end when we publicly announce general availability. At that point, standard service terms (including any SLA offered with your plan) will apply.

Your participation in the beta is voluntary. If the beta limitations are not acceptable to you, you may stop using the Service at any time.

3. Account Creation and Eligibility

To use CourseCove, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater. If you are between 13 and 18, you may use CourseCove only with verified parental or legal guardian consent. [NEEDS LEGAL REVIEW: age thresholds may vary by jurisdiction; COPPA implications should be assessed if minors under 13 could interact with the platform as students.]
• Provide accurate, complete, and current information when creating your account, and keep it up to date.
• Maintain one account per person. You may not create multiple accounts to circumvent plan limits, abuse promotional offers, or evade enforcement actions.
• Keep your login credentials secure and confidential. You are responsible for all activity that occurs under your account. Notify us immediately at hello@coursecove.io if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that violate these requirements.

4. Acceptable Use

You agree to use CourseCove only for lawful purposes and in accordance with these Terms. You must not:

• Upload, transmit, or store any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Use the Service to send unsolicited bulk messages (spam), phishing attempts, or other deceptive communications.
• Attempt to gain unauthorized access to any part of the Service, other users' accounts, or our infrastructure through hacking, password mining, brute-force attacks, or any other means.
• Scrape, crawl, or use automated tools to extract data from CourseCove without our prior written permission.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Circumvent, disable, or interfere with any security, rate-limiting, or access-control features of the Service.
• Use CourseCove to process payments for goods or services unrelated to educational or instructional services.
• Resell, sublicense, or provide access to CourseCove to third parties as a competing service.
• Introduce malware, viruses, or any other harmful code into the Service.

We may investigate suspected violations and take appropriate action, including suspension or termination of your account, at our sole discretion.

5. Intellectual Property

Our property

CourseCove, including its software, design, branding, documentation, and all related intellectual property, is and remains the exclusive property of CourseCove and its licensors. These Terms do not grant you any ownership interest in the Service. All rights not expressly granted here are reserved.

Your content

You retain all ownership rights to the content you create, upload, or store on CourseCove ("User Content"). This includes but is not limited to your lesson plans, curricula, student notes, schedules, invoices, and any other educational materials.

By using the Service, you grant CourseCove a limited, non-exclusive, worldwide, royalty-free license to host, store, display, reproduce, and transmit your User Content solely for the purpose of operating, maintaining, and improving the Service. This license exists only for as long as you maintain an account and terminates when your content is deleted from our systems.

We will never sell your User Content, use it for advertising purposes, or claim ownership of your educational materials.

Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us the right to use that Feedback without restriction or compensation. You are not obligated to provide Feedback.

6. Payment Terms

Subscription billing

Paid plans are billed on a monthly subscription basis. Your billing cycle starts on the date you upgrade to a paid plan and renews on the same date each month. All fees are quoted in US dollars and are non-refundable except as described below or as required by applicable law.

Seat-based pricing means you are charged based on the number of active seats (educator accounts) in your organization. Adding seats mid-cycle will result in a prorated charge for the remainder of that billing period.

Payment processing

Subscription payments are processed through Stripe. By subscribing to a paid plan, you agree to Stripe's Terms of Service as they apply to payment processing.

Educator payment processing (Stripe Connect)

CourseCove uses Stripe Connect to enable educators to accept payments from their clients. When you set up payment collection through CourseCove:

• You will be required to create or link a Stripe Connected Account and agree to the Stripe Connected Account Agreement.
• CourseCove takes zero commission on educator transactions. Standard Stripe processing fees apply and are set by Stripe, not by us.
• You are responsible for complying with all applicable tax laws and reporting obligations related to payments you receive through the Service.

Refunds

If you cancel a paid subscription, you will retain access to paid features through the end of your current billing period. We do not provide partial refunds for unused time within a billing period.

Refund requests for exceptional circumstances (e.g., accidental duplicate charges, extended service outages) may be submitted to hello@coursecove.io and will be evaluated on a case-by-case basis.

[NEEDS LEGAL REVIEW: Refund policy should be reviewed for compliance with EU consumer protection laws, which may require refund rights within 14 days of purchase under the Consumer Rights Directive.]

7. Data Handling

Your privacy matters to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data ownership and portability

You own your data. We provide tools to export your data at any time in standard, machine-readable formats (such as CSV or JSON). This includes your client records, scheduling data, payment history, and any educational content you have stored on the platform.

We will not hold your data hostage. If you choose to leave CourseCove, you can export a complete copy of your data before closing your account.

Data processing

We process your data only to operate, maintain, and improve the Service. We do not sell your data to third parties, use it for advertising, or repurpose it beyond the scope of providing the Service to you.

8. Service Availability

We strive to keep CourseCove available and reliable, but we cannot guarantee uninterrupted access. In particular:

• During the beta period, no specific uptime commitment or SLA is in effect. We aim for high availability but outages may occur as we develop and improve the Service.
• Planned maintenance will be communicated in advance whenever possible. We will endeavor to schedule maintenance during off-peak hours.
• Force majeure: We are not liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, internet infrastructure failures, or third-party service provider outages (including cloud hosting and payment processor outages).

We will make reasonable efforts to notify you of any significant service disruptions through the application, email, or our status page.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• No indirect damages. CourseCove, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of or inability to use the Service, regardless of the cause of action or the theory of liability (contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages.
• Liability cap. Our total aggregate liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total fees you paid to CourseCove during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).
• Beta acknowledgment. You expressly acknowledge that the Service is in beta and accept the additional risks inherent in using pre-release software. The limitations in this section apply with full force during the beta period.

[NEEDS LEGAL REVIEW: Some jurisdictions (notably the EU, UK, Australia, and certain US states) do not allow the exclusion or limitation of certain damages, including liability for death, personal injury caused by negligence, fraud, or gross negligence. These limitations apply only to the extent permitted by the laws of your jurisdiction.]

10. Termination

Termination by you

You may cancel your account at any time through your account settings or by contacting us at hello@coursecove.io. Upon cancellation:

• You will retain access to paid features through the end of your current billing period.
• You will have a 30-day grace period after your account is closed to export your data using our built-in export tools.
• After the 30-day grace period, your data will be permanently deleted from our active systems. Residual copies in encrypted backups may persist for up to 90 days before being purged.

Termination by us

We may suspend or terminate your account if:

• You materially breach these Terms and fail to cure the breach within 14 days of written notice.
• You engage in activity that poses a security risk to the Service or other users.
• Your use violates applicable law.
• We are required to do so by law or legal process.

In the event of termination by us (except for cause involving illegal activity or security threats), we will provide at least 30 days' notice and the same 30-day data export window.

Effect of termination

Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination will remain in effect, including Intellectual Property, Limitation of Liability, Dispute Resolution, and any accrued payment obligations.

Data deletion requests

You may request deletion of your personal data at any time, consistent with your rights under applicable privacy laws (including CCPA and GDPR). We will process verified deletion requests within 45 days, as required by the California Consumer Privacy Act. For more details, see our Privacy Policy.

11. Dispute Resolution

Governing law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

[NEEDS LEGAL REVIEW: The choice of Delaware law is standard for US-incorporated SaaS startups. If CourseCove is incorporated in a different state, the governing law clause should match. Additionally, mandatory consumer protection laws in the user's jurisdiction may override this choice for consumers in the EU, UK, Australia, and other jurisdictions.]

Informal resolution

Before filing any formal claim, you agree to contact us at hello@coursecove.io and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved quickly through direct communication.

Binding arbitration

If we cannot resolve a dispute informally, you and CourseCove agree to resolve it through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, rather than in court. Arbitration will take place in the State of Delaware, or remotely at your election, and will be conducted by a single arbitrator.

The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

[NEEDS LEGAL REVIEW: Mandatory arbitration clauses may not be enforceable in some jurisdictions, including parts of the EU where consumers have the right to bring disputes before their local courts. Consider adding a carve-out for users in jurisdictions where arbitration clauses are not enforceable.]

Class action waiver

To the maximum extent permitted by applicable law, you agree that any disputes will be resolved on an individual basis only. You waive the right to participate in any class action, collective action, or representative proceeding. This waiver does not apply to claims involving sexual assault or sexual harassment, as prohibited by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act (2022).

[NEEDS LEGAL REVIEW: Class action waivers are generally enforceable under federal law per AT&T Mobility v. Concepcion and Epic Systems v. Lewis, but some state courts have found standalone class action waivers (without an accompanying arbitration clause) unconscionable. This clause should be reviewed by counsel to confirm enforceability in target markets.]

Exceptions

Either party may bring a claim in small claims court if the claim qualifies. Either party may also seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

12. Changes to These Terms

We may update these Terms from time to time. When we make changes:

• For material changes (such as changes to liability terms, dispute resolution, or pricing), we will provide at least 30 days' advance notice via email and/or a prominent notice within the Service before the changes take effect.
• For non-material changes (such as correcting typos or clarifying existing language), we may update the Terms and post the revised version with an updated "Last updated" date.
• Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Service and close your account.

We encourage you to review these Terms periodically. The "Last updated" date at the top of this page indicates when the Terms were last revised.

13. General Provisions

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CourseCove regarding the Service and supersede all prior agreements and understandings.
• Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction (for example, in connection with a merger, acquisition, or sale of assets), provided the assignee agrees to honor these Terms.
• Notices. We will send notices to the email address associated with your account. You are responsible for keeping your email address current. Notices are considered delivered when sent.

14. Contact Information

If you have questions about these Terms, please contact us:

• Email: hello@coursecove.io
• Website: coursecove.io